F.A.Q.

Where are you Located?

Guarantee RV is a full service RV dealer located just west of Calgary near Calaway Park. Our online parts store services customer across Canada, providing a convenient one-stop location for any RV part you might need. If there's something you need, but don't see on our storefront we can usually obtain it by special order, simply give us a call!

Where do you Ship?

We ship to all Canadian provinces and Territories through Canada Post. If you currently have Canada Post service you're within our coverage area.

Is my Order Tracked?

Yes, all of our online orders come with complimentary tracking service. You will receive a Canada Post tracking number, as well as a link to the tracking page for your order with your shipping confirmation.

Do I pay taxes?

All commercial purchases in Canada are subject to 5% federal GST. If your order is delivered to a province with PST you'll also be charged the PST calculated at it's normal rate. If delivered to a province with HST you'll be charged HST instead of GST, calculated at your normal rate.

What if my order isn't in stock?

We do strive to keep our listings up to date in accurate, but if somehow an order is placed for an item which is unavailable or on order, we will contact you before charging your card to confirm timelines or alter the order. If we can not contact you in a reasonable amount of time we will cancel the order without charging you and you'll receive an email confirming this.

What methods of Payment do you accept?

We accept all major Credit cards.

How do I return or exchange an order?

If you need to return or exchange an order, please contact us at 1-800-265-7064 to arrange this. Due to our low quantity of returns no automatic solution is in place for this so we handle these on a case-by-case basis.

Do I need to create an account to shop online?

Yes. We require an account for all purchases to better handle past order lookup and returns.

Does Guarantee RV store my personal information?

Your account details will be stored on our storefront host's server. Our storefront is hosted by Shopify. We do have access to things like names and contact info. However, secure details like Credit Card numbers are never passed on to us and will remain confidential at the responsibility of our payment processor, Shopify Payments.

Do you accept Gift Cards?

If you've received an online gift card from Guarantee RV, use the specialized code when you're checking out to redeem it.